Customer Success Story

Print & Packaging Enterprise Transforms Transportation with Oracle OTM

Client Overview

Taylor Corporation provides comprehensive print, communications, and marketing solutions to over 40,000 clients across industries such as finance, healthcare, retail, manufacturing, and telecommunications. Their offerings include everything from branded print materials and packaging to digital marketing, customer communications, and secure document management. Trusted by major brands like Amazon, McDonald’s, and Capital One, Taylor serves 9 of the top 10 U.S. financial institutions and the top 3 wireless providers. Clients value their ability to deliver high-quality, scalable solutions with exceptional execution and service. Through its Taylor Communications division, the company also supports federal healthcare agencies with specialized IT and consent management platforms.

Key Challenges

Limited consolidation and shipment optimization capabilities
Inconsistent visibility into transportation costs, accruals, and in-transit shipments
Reactive transportation planning instead of proactive optimization
Difficulty defining, managing, and capturing complex contracted LTL and parcel rates
Heavy reliance on manual processes for planning, execution, and spot-bid shipments

Our Solution

Propero implemented Oracle Transportation Management (OTM) Cloud across a major business unit spanning multiple U.S. facilities. The solution included:

Centralized rate management for LTL and parcel, including complex tariff structures
Automated transportation planning for truckload, multi-stop, and consolidated LTL shipments
Integration with carriers and downstream systems using EDI and APIs
Enablement of transportation accruals, freight payment visibility, and financial reporting
Process automation for documentation, proof of delivery, and invoice handling

Results

Improved Financial Visibility: Clear insight into transportation accruals, estimated customer charges, and freight spend
Cost Optimization: Identified opportunities to reduce costs through improved planning and prepaid shipment strategies
Operational Efficiency: Automated large portions of transportation planning for the first time
Enhanced Shipment Visibility: Real-time tracking and improved mid-execution visibility for both customers and warehouses
Scalable Foundation: Established a modern transportation platform to support ongoing automation and logistics optimization initiatives

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